Terms & Conditions

Terms and Conditions - Criss Airports Transfers 1. Bookings and payment Your booking is confirmed once you receive a confirmation from Criss Airports Transfers. The fare shown at booking is the price you pay unless the journey changes (extra stops, a different destination, long waiting time). Payment is taken by card online or in cash to the driver, as shown at booking. Any tolls, parking or airport charges incurred on your journey may be added. 2. Cancellations and changes You can cancel or change a booking free of charge up to 24 hours before pickup. Cancellations within 24 hours of pickup, or no-shows, may be charged in full. We may cancel or reassign a booking in exceptional circumstances and will refund anything paid in advance. 3. Waiting time For airport pickups we track your flight and include a reasonable free waiting period after landing. For all other pickups a short free waiting period applies, after which waiting time is charged at the rate shown at booking. 4. Luggage and passengers Please book a vehicle large enough for your passengers and luggage. We cannot guarantee carriage of passengers or bags beyond the capacity shown for the vehicle you booked. Tell us in advance about child seats, wheelchairs or unusual items. 5. Passenger conduct Seat belts must be worn. Smoking, vaping and consuming food or drink in the vehicle is not permitted without the driver's agreement. You may be charged for cleaning or damage caused by you or your party. Drivers may refuse or end a journey if passengers are abusive or unsafe. 6. Liability We will do our best to get you to your destination on time, but we cannot be responsible for delays caused by traffic, weather or events outside our control. Please allow plenty of time for connections. 7. Contact If you have a question or complaint, please contact Criss Airports Transfers using the details on our website.